Our Commitment to Privacy
The Information We Collect and How it is Used
During your visit, we collect basic information that does not identify you personally. This includes pages visited, types of magazines accessed, and any other details about your visit. We then aggregate this data with thousands of other pieces of information to help us continually improve our site.
When you place an order with us or enter contests or giveaways, you provide such personal information as:
- First and last name
- Billing and/or shipping address
- Email Address
- Phone number(s)
- Credit card account information
- Titles of magazines to which you are subscribing
We collect all or some of this information upon creating your account or subscribing to a magazine, and in other places where you sign up for contests, giveaways, and so forth. This information is used in the following manner:
- To process your magazine subscription
- To provide you with information about whether your order has been received and processed
- To mail billing statements and account summary information
- To send you periodic emails, mailings, or telephone calls from NEAMag.com with information regarding the renewal of your magazine subscriptions, or special promotions, contests, and other announcements specific to NEAMag.com.
- Credit card information is used for billing purposes only
- Some data may out of necessity be provided to attorneys or auditors who are evaluating NEA Magazine Service's finances and adherence to state and federal laws and regulations
Using your information in such a manner ensures you do not experience a frustrating lapse in service or otherwise encounter any account difficulties. If you would like to discuss our customer contact programs or specify a preference for how you are contacted, please call our customer service department at (800) 968-7624 or email us using the form on this page: contact us
With Whom Do We Share Information?
When you place an order, your name and address, and the name and address of any gift recipients, is sent to each of the publishers of the magazines you ordered so that they can fulfill your subscriptions. If you order a digital subscription your email address is also forwarded to that publisher.
We never sell or rent your email address to anyone. From time to time we may make our customer phone and postal mailing list available to other reputable organizations whose products or services we think you might find interesting. All NEAMag.com customers are given the opportunity to opt-out of receiving these offers by calling our Customer Service department at (800) 968-7624 and requesting to opt-out of third party solicitations.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important to us. For that reason, we never collect or maintain information at our Web site from those we actually know are under 13.
We do not rent or sell your email address. If you no longer wish to receive email updates from NEA Magazine Service about your subscriptions and special savings opportunities, you may opt out in any of the following manners so you do not receive these communications.
- Log in to your account, and then choose Change Email/Options
- Click the email preferences link in an email you receive from us
- Email us using the form on this page: contact us
- Call us Toll-Free at (800) 968-7624
- Write us at:
NEA Magazine Service
P.O. Box 30404
Lansing, MI 48909-7904
NEAMag.com visitors consent to the collection and use of their information as described in this policy.
NEAMag.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.
We also want you to be aware that when you click on links and/or ad banners that take you to third party sites, you will be subject to the third parties' privacy policies. While we believe in protecting one's privacy on the Internet, NEAMag.com cannot be held accountable for the actions of other entities.
Please visit this page from time to time for policy updates.
Our Security Pledge
Purchasing subscriptions through NEAMag.com is very safe. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our systems employ the latest encryption technology (Secure Socket Layers) to protect and safeguard your personal information. All of your ordering information, including name, address, and credit card number, is encrypted using a secure server for maximum security. Your credit card and personal information cannot be read as it travels to our ordering system. To ensure that your information is even more secure we store it on a server that is not connected to the Internet.
Credit Card Processing
Federal laws ensure that you will not be liable for more than $50 of fraudulent charges to your credit card. It is very unlikely that you would encounter fraud as a result of buying subscriptions through NEAMag.com, but if you do, make sure to notify your card provider in accordance with their rules and policies. If for some reason you are held responsible for this amount, NEAMag.com will cover the entire liability, up to $50, provided the fraudulent use of your credit card resulted through no fault of your own and occurred while purchasing through NEAMag.com's secure server.
Prefer to Order Via Phone?
Of course, it is no problem if you prefer to place your subscription order by phone, mail, or fax. To order by phone simply call our toll-free sales number: (800) 968-7624. Someone will be there to answer your call 8am - midnight, seven days a week.